Here are a few things to know about your voucher

  • Are valid 12 months from the date of issue
  • If it was originally issued for 6 months, it would have been automatically extended
  • Can be used to book any available flights, no matter how far in the future
  • Can be used to book on any route you choose
  • Can be transferred to someone else
  • Can be used across multiple bookings if needed
  • Only reflects the value of flights and services we provide

Redeeming Your Voucher

Cash Refund

Cash refunds can be requested on our website. Unfortunately, these come with additional terms and conditions:

  • A 45% cancellation fee on the original cost of the ticket
  • You may be required to upload documentation to prove that you are the purchaser of the tickets, to verify your identity and prevent any fraud.

The refund request will be processed as quickly as possible. We understand that times are tough, but please bear with us, as we have thousands of cases to process. We estimate that refunds could take as long as 12 weeks to process.

Get A Cash Refund Less 45%

Purchase New Flights With 20% OFF*

You can easily book new flights on our website and pay with your voucher. To sweeten the deal, and in appreciation of your patience, we are offering 20% off* your flight purchase when you use your voucher to book new flights! You don’t have to rush to book your flights now, as this offer is valid for as long as your voucher is!

Use the Promo Code TAKEOFF to receive your 20% OFF*. The Promo Code only Works when paying with voucher received a voucher for a flight that was scheduled to depart between 26 March and 15 June 2020.

Book Now With 20% OFF

*T's & C's Apply

Frequently Asked Questions

Here is a list of our most frequently asked questions

My voucher won't work when I apply the promo code.

The Promo Code only Works when paying with voucher received for a flight scheduled to depart between 26 March and 15 June 2020. If your voucher does meet the requirements above and still gives you an error, please contact our call centre on 087 357 0030.

How do I apply the 20% Voucher Discount?

  1. Go to
  2. Enter the details of where you would like to go into the search box, and type in the code "TAKEOFF" into the promo code box.
  3. Search for your flights. All prices displayed will include the promotional discount already applied.
  4. Select the flights you want and follow the normal checkout process
  5. On the payment page, use your voucher details to pay.

Watch this video on How to use a promo code to get a voucher discount.

How do I find my voucher details?

Your voucher details will have been emailed to you when your flight is cancelled. You can also find your voucher details on the "My Booking" section of our website:

  1. Navigate to
  2. Click/Tap on the tab that says "My booking".
  3. Enter your six-letter airline booking reference code and the last name of one of the travellers.
  4. Press the continue button, and your details will be displayed.

Watch this video on How to Find Your Voucher Details.

How long does this promotion last?

The promotion lasts as long as your voucher is valid, so there is no need to rush a decision now.

Why is my voucher not equal in value to my receipt from my travel agent?

If you bought your tickets through a third party and purchased additional products they provide, you'll have to contact those parties directly for refunds on those services.

Can I top up my purchase with cash?

Yes, you can. You have to pay for as much of the booking with your voucher as you can, the balance can then be topped up with Credit Card or Secure Instant Deposit payments.

Can my voucher be used across multiple bookings?

Yes, it can be used across multiple bookings. If you do not use the full value of your voucher for your first booking, you will have a positive credit balance to use for other future bookings.

What if my flight costs more than the value of my voucher?

If your flight costs more than the value of your voucher, the voucher amount will be deducted from the total, and the difference can be paid with any other available payment method.

Why are you charging a 45% cancellation fee on cash refunds?

Because your ticket was sold as non-refundable, we are legally permitted to charge a reasonable fee, and we calculate that fee-based on fixed costs the airline had to incur.

For how long is my Voucher Valid?

Your voucher is valid for 12 months from the date of issue - that's to say that you need to spend it within 12 months, but you can purchase any available flights.

Can the voucher be used for anyone?

Yes, vouchers are entirely transferable, and anyone with the voucher number and PIN can use it - so keep those details safe.

What if I'm not happy with the cash alternative?

Our refund options have been carefully formulated in consultation with our legal team to ensure that we offer our customers the best possible options without incurring unfair financial damage against the company.

Of course, South African consumers have every right to contest any action taken by a company in these circumstances. If you wish to contest the options we've made available; you are most welcome to do so by contacting the South African Consumer Goods and Services Ombudsman. You can do so by visiting

Please note that no extensions to the validity of vouchers or promotional voucher offers will be granted as a result of protracted legal proceedings.