Here are a few things to know about your voucher

  • Are valid 12 months from the date of issue
  • If it was originally issued for 6 months, it would have been automatically extended
  • Can be used to book any available flights, no matter how far in the future
  • Can be used to book on any route you choose
  • Can be transferred to someone else
  • Can be used across multiple bookings if needed
  • Only reflects the value of flights and services we provide

Redeeming Your Voucher

Cash Refund

Cash refunds can be requested on our website. Unfortunately, these come with additional terms and conditions:

  • A 45% cancellation fee on the original cost of the ticket
  • You may be required to upload documentation to prove that you are the purchaser of the tickets, to verify your identity and prevent any fraud.

The refund request will be processed as quickly as possible. We understand that times are tough, but please bear with us, as we have thousands of cases to process. We estimate that refunds could take as long as 12 weeks to process.

Get A Cash Refund Less 45%

Purchase New Flights With 20% OFF*

You can easily book new flights on our website and pay with your voucher. To sweeten the deal, and in appreciation of your patience, we are offering 20% off your flight purchase when you use your voucher to book new flights! You don’t have to rush to book your flights now, as this offer is valid for as long as your voucher is!

Use the Promo Code TAKEOFF to recive your 20% OFF*. The Promo Code only Works when paying with a voucher.

Book Now With 20% OFF

Frequently Asked Questions

Here is a list of our most frequently asked questions

Why is my voucher not equal in value to my receipt from my travel agent?

If you bought your tickets through a third party, and purchased additional products they provide, you’ll have to contact those parties directly for refunds on those services.

How do I find my voucher details?

Your voucher details will have been emailed to you when your flight was cancelled. It can also be found on the “My Booking” section of our website:

  1. Navigate to flysafair.co.za
  2. Click/Tap on the tab that says “My booking
  3. Enter your six-letter airline booking reference code and the last name of one of the travellers
  4. Press the continue button, and your details will be displayed.

Watch this video on How to Find Your Voucher Details.

Can my voucher be used across multiple bookings?

Yes, it can be used across multiple bookings. If you do not use the full value of your voucher for your first booking, you will have a positive credit balance to use for other future bookings.

Why are you charging a 45% cancellation fee on cash refunds?

Because your ticket was sold as non-refundable, we are legally permitted to charge a reasonable fee, and we calculate that fee-based on fixed costs the airline had to incur.

For how long is my Voucher Valid?

Your voucher is valid for 12 months from the date of issue - that’s to say that you need to spend it within 12 months, but you can purchase any available flights.

What if I’m not happy with the cash alternative

Our refund options have been carefully formulated in consultation with our legal team to ensure that we offer our customers the best possible options without incurring unfair financial damage against the company.

Of course, South African consumers have every right to contest any action taken by a company in these circumstances. If you wish to contest the options we’ve made available, you are most welcome to do so by contacting the South African Consumer Goods and Services Ombudsman. You can do so by visiting www.cgso.org.za.

Please note that no extensions to the validity of vouchers or promotional voucher offers will be granted as a result of protracted legal proceedings.

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