Special Assistance Details
We welcome Special Assistance passengers to FlySafair. To ensure that you have a pleasant flight, please inform us in advance about any Special assistance requirements.
Please can you take a moment to read the requirements below.
We recommend that you notify us via the FlySafair call centre of any Special needs requirements when you book your ticket. Failure to advise of any Special needs requirements at time of flight booking may result in the service being unavailable on your arrival at the airport and may even result in you being denied boarding. All wheelchair requirements should be concluded no later than 48 hours prior to departure and all forms should be returned within 24 hours from receipt as this service is limited to 2 passengers flight.
To ensure the efficient handling of the passenger's travel requirements, FlySafair centralises all passenger communications to our Call Centre Special needs department. Bookings are to be arranged during office hours: Monday – Friday – 08:00 – 17:00 by contacting the FlySafair call centre on 087 135 1351.
At the time of booking, passengers will need to advise what level of assistance is required, these are:
MAAS - Meet and Assist – Requires assistance to and from the aircraft, but no wheelchair is required. This facility will only be available from the FlySafair check-in counters and from the aircraft to the arrival hall. FlySafair does not provide assistance for unaccompanied minors, younger than 12 years of age
WCHR - Requires wheelchair to and from the aircraft but can walk up/down stairs and can manage in the cabin unaided. This facility will only be made available from the FlySafair check-in counters and from the aircraft to the arrival halls.
WCHS - Wheelchair is required to and from the aircraft, assistance up/down stairs but is able to make his/her own way to/from the cabin seat. A Passenger-Aid-Unit (PAU) may be required to board this passenger. This facility will only be made available from the FlySafair check-in counters and from the aircraft to the arrival halls.
WCHC - Wheelchair to and from aircraft and assistance up/down stairs and in the aircraft. A PAU may be required to board this passenger. An able bodied assistant would need to accompany the passenger at all times. Passengers and their assistants may not be seated in any emergency rows
With the information provided by you, FlySafair can make the required arrangements in advance for a lifting device or other facilities to better assist passengers to board and disembark at your destination.
Passengers requiring Special needs assistance will be boarded on selected flights only due to operational constraints.
In order to facilitate a smooth and dignified boarding, passengers with disabilities and/or requiring Special assistance are kindly requested to check in for their flight at least 90 minutes prior to departure and will generally be boarded before other passengers and disembarked after all other passengers.
We do require that any Special needs requirements are concluded no later than 48 hours prior to flight departure.
Due to air safety regulations, any passenger with specific needs and/or requiring Special assistance has an injury or that needs to travel with an assistant, cannot occupy exit row seats.
Wheelchair assistance and Meet and assist facilities will only be provided from the FlySafair check-in counters, to and from the aircraft to the arrival hall.
We regrettably do not accept "stretcher passengers" who are unable to sit upright for the duration of the flight unaided.
A passenger's own wheelchair or mobility aid will be carried free of charge and will be stowed in the aircraft hold for the duration of the flight.
No battery powered wheelchairs or mobility aids weighing in excess of 32kg's will be allowed onboard and will need to be carried as cargo. Arrangements for the transportation of these wheelchairs will need to be arranged by the passenger.
Wheelchairs or mobility aids that are powered by sealed, non spill batteries are accepted for carriage as checked baggage with the approval of FlySafair provided that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair or mobility aid.
Wheelchairs or other battery-powered mobility aids with unsealed, spill batteries will not be accepted for carriage on any FlySafair flight as these batteries are considered dangerous goods. The batteries will need to be removed before the wheelchair may be checked in as checked luggage.
FlySafair does not have the facilities to dismantle large mobile aids
FlySafair allows walking aids such as walking sticks and crutches to be taken onboard.
An able bodied assistant must be physically able, independent and a responsible person of at least 16 years of age, that is able to assist the passenger with his/her personal needs including assisting with transfers to and from mobility aids and seating as required and, in the case of a ground or in-flight emergency. For safety purposes, we are not able to seat the passenger and his/her carer in an emergency exit row.
Most people with existing medical conditions are able to fly without difficulty. However, certain precautions sometimes need to be taken and in some cases we request medical clearance. Medical passengers are passengers who have been physically or mentally compromised due to temporary or permanent disability or incapacity, have undergone surgery, hospitalisation, experienced illness or that require or depend on special services such as oxygen or use of specialised medical equipment. These passengers will require medical clearance to travel and must submit their doctors note along with the FlySafair special needs form directly to Flysafair no later than 48 hours prior to departure. Medical passengers may not be seated in emergency exit rows and will require the assistance of an able bodied person travelling with them who must be older than 16 years of age.
Under no circumstances are passengers allowed to use their own oxygen cylinders on board.
Sealed empty oxygen cylinders can be transported as checked-in luggage only and will be included within your luggage allowance. The regulator will need to be removed from the bottle and transported separately to the bottle.
FlySafair does provide oxygen but this is for emergencies only.
Passengers making use of oxygen generators/concentrators must obtain prior written approval from FlySafair. Arrangements should be concluded no later than 48 hours prior to departure. The approval letter along with the FlySafair Special Needs Form should accompany the passenger on arrival at the FlySafair check-in counters.
We are unable to accommodate any devices requiring external electrical power on board the aircraft.
Passengers may use their own aviation approved oxygen generators/concentrators (not cylinders).
Approved portable oxygen concentrators allowed:
Medical Syringes - If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. Please ensure that this is indicated on the Flysafair special needs form and is carried with you to ensure compliance. Passengers are advised to carry their medication in their hand luggage as medication could freeze in the hold.
We regrettably do not cater special meals for diabetic passengers. If needed, passengers are kindly requested to make their own arrangement.
Disabled passengers include those who have stable disabilities, such as but not limited to: reduced mobility that is defined as any person whose mobility is permanently or temporarily reduced due to physical incapacity (sensory or locomotory), intellectual deficiency, age, impaired vision or hearing, or other cause of disability that means they require assistance at the airport when travelling. Disabled passengers may not be seated in emergency exit rows. Passengers do not require medical clearance from a doctor to travel, but must still submit the FlySafair Special needs form to indicate their condition/disability when making a booking to travel on FlySafair.
If you require Special assistance, you will be allowed to board the aircraft before the other passengers so that we can best ensure your comfort and efficient boarding. For this reason we request that you arrive for check-in 90 minutes prior to departure for priority boarding.
You are kindly requested to conclude Special needs arrangements no later than 48 hours prior to flight departure. This will ensure airport staff are ready for your arrival and provide everything necessary for your safety and convenience.
All service dogs (guide dog, assistant dog) are carried free of charge, provided the dog is travelling with the owner, and that the passenger is fully dependent on the animal. Arrangements for the carriage of service animals are to be concluded no later than 48 hours prior to flight departure. Passengers will need to show proof of identity documentation for the service dog, such as a current service Dog ID or relevant documentation, issued by an approved organisation. The service Dog must be fully trained and harnessed and will be seated on the floor in front of the passenger's seat.
Pregnant passengers travelling on FlySafair do not need to notify FlySafair provided they are less than 28 weeks pregnant, and they do not have any complications.
A medical certificate accompanied by the FlySafair Special needs form is required to confirm that the passenger is fit to travel between the 28th – 34th week of pregnancy. Pregnant passengers must have completed their journey in full by the end of the 34th week of pregnancy. Flying is not permitted from the beginning of the 35th week onwards. Pregnant passengers may not be seated in emergency rows.