Book Your Flights With Peace of Mind

We understand that even during Lockdown Level 1 there are still some uncertainties when it comes to travel and booking flights, especially ahead of the upcoming holiday season. Our Covid-19 Book Assured guarantee is there to help assure you that when you book flights with us, no matter what happens, whether regulations increase again or not, we have policies in place to help you with refunds, cancellations or what to do in the event that you get Covid while on holiday.

Aircraft with a prohibition sign over it

Travel Bans or Changes to Lockdown Levels

If domestic air travel is restricted again by regulation, customers will be presented with two options :

  1. A voucher for the full value of your reservation, valid for 12 months, which can be used to purchase any flights on FlySafair at a later date.
  2. The option of a cash refund with a 45% penalty applied.
Two aircraft connecting on a globe

Cancellation of Connecting International Flights

If your booking on a FlySafair flight was part of a purchase through one of our international airline partners, please contact that airline who will make changes and reparations as required.

If you booked your flight with FlySafair independently to your international flight, the two bookings are regarded as separate bookings and the normal terms and conditions of your ticket will apply. These Terms and conditions will depend on the type of ticket you booked.

  1. Lite Fare allows you to make changes to another date or route at R300 per flight plus airfare differences.
  2. Standard Fare allows two penalty-free flight changes and you pay the airfare difference.
  3. Premium Fare includes the option to get a full refund to voucher for use at your convenience. We encourage our customers to book our Premium Fare for extra peace of mind and convenience.
A COVID-19 starand with a warning sign in the corner

Contractiong Covid-19 Prior to Travel

Should you test positive for COVID-19 prior to travel, upon presentation of your proof of being Covid-19 positive, you’ll be issued with a voucher for the full amount of your purchase. This providing your flight is due to depart within 10 days of the positive test result.

A COVID-19 starand with a first-aid symbol in the center

Testing Positive while on Holiday

If you test positive for Covid-19 while you are away, and you are required to isolate, we allow for free changes on your return flight once your quarantine is complete, regardless of fare option booked. You will need to notify us of your situation and provide evidence of the positive test before your flight departs.

House with a person waring a mask inside outline

COVID-19 Exposure & Isolation

If you do not have a positive test result, but you feel that you need to self-isolate due to a risk of exposure either before or while on your trip, we recommend that you consult a medical professional and ask them to issue you a notice that you are unfit to fly for the recommended quarantine period.

With the presentation of one of these notes, we will offer penalty-free changes to flights (note that fare differences will still apply if there are any). In the absence of a medical note, normal change rules applicable to your fare will apply. Note that all changes must be requested before your flight departs.