Book Your Holiday Flights With Peace of Mind, While We Have Your Safety in Mind

We understand that even during Lockdown Level 1 there are still some uncertainties when it comes to travel and booking flights, especially ahead of the upcoming holiday season. Our Covid-19 Book Assured guarantee is there to help assure you that when you book flights with us, no matter what happens, whether regulations increase again or not, we have policies in place to keep you safe and help you with refunds, cancellations or what to do in the event that you get Covid while on holiday.

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Cleaning the Aircraft

Our aircraft have always been carefully cleaned in line with the highest standards in aviation health and safety practices. Still, the COVID-19 pandemic has called for us to step up measures to ensure maximum prevention of infection. We've included the following cleaning and disinfecting activities:

  • Our aircraft are deep-cleaned every evening using an aircraft-grade, antibacterial and antiviral cleaning solution.
  • The teams pay special attention to common touch areas like seatbelts, armrests, tray tables, handles, buttons, air vents, overhead bin closures, and the bathroom areas.
  • The aircraft cabin is sprayed down using an electrostatic disinfectant, which is highly effective in combatting viruses and bacteria and remain active on surfaces for an extended period.
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Disinfection Between Flights

Between flights, commonly used areas such as lavatories, tray tables, armrests, seat belts, call buttons and overhead bin handles, are cleaned with Sani-Cide EX3 and then the cabins are treated using an aerosol fogger called Foggin Buddy that contains a CE certified disinfectant which is safe for people, but not for viruses.

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Masks

All staff and customers are required to wear masks for the duration of their journey with us.

  • The crew also wear masks fitted with disposable Airlaid spun lace filters to protect them and our customers.
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No-Touch

There is no need for a customer to touch any surface on the aircraft up until you are required to stow your hand luggage or fasten your seatbelt. We've implemented a strict no-touch policy to avoid direct contact between our teams and our customers and to avoid contact on shared surfaces. Specifically:

  • We encourage customers to use our mobile or WhatsApp boarding passes. Boarding passes should be scanned by customers without touching the scanner surfaces.
  • ID documents should be presented to the team, but not handed to anyone.
  • There will be no magazines, but customers are encouraged to download digital copies onto their mobile devices before boarding.
  • No catering will be available onboard to prevent touching of shared surfaces.
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Keeping Hands Clean

  • Each passenger will be required to clean their hands with hand sanitiser, provided by our the crew, when boarding.
  • The crew also have additional sanitiser on board should customers need any.
  • Our lavatories are stocked with antibacterial and antiviral soap.
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Temperature Checks

  • All crew will have their temperature taken before duty, and any person who exhibits a temperature over 38°C will be sent home.
  • All customers will also have their temperatures taken before boarding, and any customer with a temperature over 38°C will be denied boarding.
  • The crew are also equipped with digital thermometers to monitor customer temperatures during flight.
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Carefully Controlled Air Quality

  • FlySafair's aircraft are equipped with a sophisticated air recycling system that completely renews the cabin air every few minutes.
  • This system operates across blocks of seat rows, ensuring all parts of the aircraft receive the same quality of fresh air simultaneously.
  • This system employs High-Efficiency Particulate Air (HEPA) filters that are similar to those used in operating theatres.
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Social Distancing Seats

While physical distancing through the use of masks should be a sufficient measure, we've also made the opportunity available to customers to ensure that they can employ a degree of social distancing during their journey. As a policy, we will fill window and aisle seats before allocating passengers to the middle seat, but passengers booking on our website can also select our new "Blocked Seat" option to keep the middle seat on your row open.

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Travel Bans or Changes to Lockdown Levels

If domestic air travel is restricted again by regulation, customers will be presented with two options :

  1. A voucher for the full value of your reservation, valid for 12 months, which can be used to purchase any flights on FlySafair at a later date.
  2. The option of a cash refund with a 45% penalty applied.
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Cancellation of Connecting International Flights

If your booking on a FlySafair flight was part of a purchase through one of our international airline partners, please contact that airline who will make changes and reparations as required.

If you booked your flight with FlySafair independently to your international flight, the two bookings are regarded as separate bookings and the normal terms and conditions of your ticket will apply. These Terms and conditions will depend on the type of ticket you booked.

  1. Lite Fare allows you to make changes to another date or route at R300 per flight plus airfare differences.
  2. Standard Fare allows two penalty-free flight changes and you pay the airfare difference.
  3. Premium Fare includes the option to get a full refund to voucher for use at your convenience. We encourage our customers to book our Premium Fare for extra peace of mind and convenience.
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Contracting Covid-19 Prior to Travel

Should you test positive for COVID-19 prior to travel, upon presentation of your proof of being Covid-19 positive, you’ll be issued with a voucher for the full amount of your purchase. This providing your flight is due to depart within 10 days of the positive test result.

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Testing Positive while on Holiday

If you test positive for Covid-19 while you are away, and you are required to isolate, we allow for free changes on your return flight once your quarantine is complete, regardless of fare option booked. You will need to notify us of your situation and provide evidence of the positive test before your flight departs.

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COVID-19 Exposure & Isolation

If you do not have a positive test result, but you feel that you need to self-isolate due to a risk of exposure either before or while on your trip, we recommend that you consult a medical professional and ask them to issue you a notice that you are unfit to fly for the recommended quarantine period.

With the presentation of one of these notes, we will offer penalty-free changes to flights (note that fare differences will still apply if there are any). In the absence of a medical note, normal change rules applicable to your fare will apply. Note that all changes must be requested before your flight departs.