Joint Statement by Mihlali Ndamase and FlySafair

2019-05-12 09:18:54 PM and

Joint Statement by Mihlali Ndamase and FlySafair:

Tuesday 14 May 2019, Johannesburg. -  Mihlali and FlySafair have come together to discuss the events on Sunday night’s incident in great detail. It was identified that there were some unfortunate misunderstandings on both sides, but both parties are in agreement that discrimination, is an issue that we as South Africans need to continue to eradicate in order to build our future. The parties discussed the complexities of discrimination which can be explicit or implied, conscious or unconscious, deliberate or accidental, and agreed that there is a lot of work to be done in our country to bring attention to these nuances. Both also reached common ground on the fundamental importance of flawless aviation safety management and appropriate behaviour aboard an aircraft.

FlySafair expressed their regret at the situation. “We want all of our customers to have an excellent experience aboard our aircraft and to feel safe in all regards.” says Kirby Gordon, Head of Sales & Distribution.






UPDATE: Monday, 13 May 2019 - Johannesburg - 16:30

FlySafair and Mihlali Ndamase are continuing to engage. At this stage there are no comments to be made.


UPDATE: Monday, 13 May 2019 - Johannesburg - 09:30

Investigations into yesterday's events will commence this morning. The airline is getting in touch with Mihlali Ndamase this morning and will update this article with outcomes. We hope to wrap this up this afternoon.


Sunday, 12 May 2019 – Johannesburg - 21:20

FlySafair would like to hereby acknowledge the social media statements issued by Mihlali Ndamase regarding her experience on a Flysafair flight this evening.

FlySafair will launch a comprehensive investigation into the incident and will take swift and appropriate actions in response.

Over the past 4 years, FlySafair has created employment for over 1000 South Africans from all walks of life. We are a cohesive team, and we do not tolerate and form of discrimination.

In reply to Mihlali, FlySafair posted the following comment to their post:

“Hi @mihlali_n. Thanks so much for bringing this to our attention. Of course we as a company do not stand for discrimination of any sort. As the proud employers of over 1000 South Africans from all walks of life we stand for inclusivity, equality and tolerance. You have our assurance that we will investigate the matter comprehensively in the morning. We'll obviously consult with our teams for context and, with your consent, we will have a Senior FlySafair representative call you in the morning for your account too. We intend decisive action.”