FlySafair cleans up at annual ACSA Feather Awards

2019-12-06 12:19:47 PM and

FlySafair has performed a clean sweep this year by winning the Feather Award for Best Low-Cost Carrier at every Airport Company South Africa (ACSA) airport it operates from, the third time that the airline has managed this feat.

The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.

Winning the sought-after Best Low-Cost Carrier award at every station operated is a great achievement and testament to FlySafair’s service excellence in 2019.

One of the major criteria for these awards when it comes to the airline categories is the airline’s on-time performance track record. ACSA measures this record for each carrier, and a flight is determined to be on time if it departs within a 15-minute window of the scheduled departure time.

FlySafair has a record on-time performance of 93.31% for the year. This is the leading on-time performance record among all airlines operating in South Africa and among the top in the world.  

Kirby Gordon, Head of Sales and Distribution at FlySafair says, “A major factor contributing to FlySafair’s on-time performance record is the fact that we perform our own maintenance. Being able to independently maintain our aircraft at our own technical facility has kept our standards high and guarantees our passengers a reliable service that will be unaffected by external issues, keeping our planes in the sky and our passengers happy.”

Since FlySafair’s launch in 2014 the airline has grown from a two-aircraft operation flying between Cape Town and Johannesburg to a 16 aircraft fleet that presently serves more destinations than any other low-cost carrier in the country.

“We are proud to have won this award and want to thank all our staff, supporters and partners who helped make this possible. 2019 has been an interesting year for the aviation industry filled with ups and downs but we are confident we will carry this momentum into 2020," Gordon concluded. 


Awards, ACSA