Please find below an archive of our press releases
Safair can confirm that there was a small brush fire that started this afternoon at about 4pm near our head office premises at OR Tambo International Airport. These offices are situated in the unscheduled carrier section of the Airport Facility away from the main terminal. Fires are naturally a matter of great concern within the airport environment, and as such, this fire was fully addressed by the ORT fire services, and completely extinguished by approximately 4:30pm. Causes and damages are still under investigation but no foul play is expected.
FlySafair continues to build on its legacy of industry-firsts, launching Express Check-In
11 September 2018 – Johannesburg - FlySafair has launched Express Check-In, a new technology that allows the airline to service passengers more quickly than ever before.
Express Check-In, which has already been rolled out at all the airports from which FlySafair operates, enables the airline’s queue combers to check-in those passengers without checked-in luggage before they even reach the check-in counter.
“Helping passengers stick to their tight schedules has always been a massive priority for FlySafair. It’s this mission that drove us to be named the Most On-Time Airline in the World in 2017 by airline data specialist, OAG, and now sees us develop the capability to check passengers in while they are still queuing,” says Kirby Gordon, Head of Sales and Distribution at FlySafair.
The innovative new check-in technology was developed in conjunction with Blue Market Retail Solutions, the same company that partnered FlySafair in becoming the first airline to offer card transactions on all its flights using ground-breaking POS technology.
Using this same technology, FlySafair attendants can search for the passenger’s flight ticket using their reference number, surname or date of birth, and then produce their boarding pass directly from the device.
Designated queue combers will be easy for passengers to spot as they will be wearing pink sashes to identify them.
“This solution will play a major role in helping to reduce queuing times, especially at airports like George where wait times can be problematic,” says Theron Uys, Director of Business Development at BlueMarket Retail Solutions. “In true FlySafair style, the airline continues to challenge what can be done within the aviation sphere. It truly is one of the most dynamic and innovative companies we’ve come across,” he adds.
FlySafair is proud of its reputation for industry-firsts. “To the best of our knowledge we’re the first airline in South Africa to offer passengers this service and we are confident that it will make travelling much more convenient for our customers,” comments Gordon.
FlySafair is a domestic low cost carrier operating in South Africa. Flights are available between OR Tambo, Lanseria, Cape Town, Port Elizabeth, George, East London and Durban from just R599. FlySafair has serviced over 4 million customers and is ranked the world’s most on-time airline. In 2017 the airline was once again the recipient of ACSA’s “Best Performing Airline” in the low-cost category. FlySafair is also proud to be the Official Domestic Carrier for the Springboks.
Johannesburg – 17 May 2018. Low-cost airline FlySafair, again today hosted one of their massive blow-out sales, where they sold over 30 000 flight tickets for just R4 including airport taxes. The company started this annual tradition in 2015 when they sold the same number of tickets for just R1 each and South Africans have been waiting with baited breath every year since.
As per last year the airline created a “waiting room” where visitors were held and released onto the Flysafair website in small batches so as to protect the site from crashing.
“We’re thrilled that the site held up so well, because the volume of traffic that this sale generates is absolutely incredible” says Kirby Gordon, Head of Sales and Distribution at FlySafair.
The doors to this digital waiting room opened for the first group of customers at 9am and tickets sold incredibly quickly. Just before 11:30 the airline announced that the tickets were all sold out.
“By 11:30 we’d sold 32 758 tickets for just R4, bringing the days sales totals to just over thirty-eight thousand when factoring in the full fare tickets that people also purchased”.
As per previous years, Twitter was littered with posts from various people bragging about their bargains as well as those bemoaning the fact that they weren’t getting picked from the waiting room to enter the site.
“At one stage we were looking at over 260 000 users sitting in our waiting room”.
The airline also fielded over 2700 calls to their call center, managed over 3400 whatsapps, and dealt with more than 2400 Facebook and Twitter comments and questions.
“It’s a big day for us, but when you get the messages afterward from people who wouldn’t have otherwise been able to fly, it makes it all worthwhile. We also love how incredibly creative and funny people on Twitter are, we get send some of the most fantastic memes” says Gordon.
Taking flight for the first time in October 2014, FlySafair has fast become a leading domestic low-cost carrier in South Africa. The airline has a fleet of 14 Boeing aircraft that operate flights to Cape Town, Johannesburg, Lanseria, Durban, George, Port Elizabeth and East London. FlySafair was also rated the most on-time airline in the world for the last two seasons running and received the 2017 TripAdviser Customer Choice Award for the best airline in Africa and Indian Ocean region.
This morning saw an issue at OR Tambo International Airport's Terminal B where the entire luggage belt conveyer system was offline meaning that all luggage that passed through the airport's security infrastructure had to be processed manually. The result was that several aircraft departing OR Tambo, across all airlines, were delayed.
As you know, we pride ourselves on being the most on-time airline in the world and facing delays of this nature is incredibly frustrating to us. Our teams have been working since the early morning exploring and implementing every plan we can to get our passengers away with minimal delay and impact to luggage movements.
Of course, while we have done what we can, we realise that you have been delayed and frustrated and for that we offer our humble apologies. If you have a flight later today and need to discuss any possible changes, please don't hestitate to call us for help on 087 135 1351.
For more information on the various delays please refer to our travel updates page.
The FlySafair Management Team
JOHANNESBURG, SOUTH AFRICA – 10 April, 2018 – FlySafair has officially been named Best Airline Africa and Indian Ocean in the 2018 TripAdvisor Travellers’ Choice™ awards for Airlines. The airline also walked away with the Best Economy Class award in the same region.
The Travellers’ Choice Awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.
“FlySafair is extremely proud to have been ranked number one in the Travellers’ Choice awards – particularly because this is a reflection of what our passengers feel about us. When FlySafair first launched in 2014, we set ourselves the task of championing air access for all South Africans by providing an affordable and reliable service. To have travellers acknowledge FlySafair for these exact traits, gives us confidence that we are on the right track,” says Kirby Gordon, Head of Sales and Distribution at FlySafair.
Indeed, words which travellers most frequently use to describe FlySafair, include “always on time”, “value for money”, “better rates” and “friendly staff”. The airline performed well across the ratings categories scoring particularly high marks under Value for Money and Cleanliness.
“We’re thrilled to recognise the global TripAdvisor community’s favorite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences, including FlySafair,” says Bryan Saltzburg, Senior Vice President and General Manager for TripAdvisor Flights. “As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travellers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers.”
In the three and a half years since FlySafair began operation, the airline has done much to dispel the notion that a budget service somehow entails lower quality. In fact, the airline has maintained its ranking from OAG as the most on-time airline in the world for two years running and the confidence this has instilled in travellers has been telling. President Cyril Ramaphosa himself was recently spotted flying with FlySafair, entrusting the airline with his tight schedule.
To read TripAdvisor traveller reviews and opinions of FlySafair, go to https://www.tripadvisor.co.uk/Airline_Review-d10661141-Reviews-FlySafair.
South Africa is a water scarce country and while many regions are experiencing shortages, by far the most serious shortage is currently being experienced by the City of Cape Town and the larger Western Cape area.
As citizens we are all incredibly concerned and eager to find ways to alleviate the shortages in the area.
FlySafair’s Water Conservation
FlySafair is absolutely committed to the cause of minimizing our water usage in the Western Cape region and are doing as much as we can to ensure that water utilizing tasks required for operations are handled in stations other than in Cape Town.
We are also working closely with our Cape Town based staff to find ways in which the company can assist them and their communities.
Travelling with water
Many customers have contacted us with request to take their own water with them on board the aircraft to make a contribution to the shortage, or at the very least, to offset their own usage while visiting the city. FlySafair has no problem accommodating this as far as we can, but as an environmentally conscious organization we would like to raise an important point for your consideration:
Water is heavy and the carbon footprint of transporting water by air is high. In other words, flying water from Johannesburg to Cape Town requires a lot more fossil fuel than trucking the same water by road.
Climate change is a major factor that has contributed to this situation and we believe that tit’s vitally important to be conscious on our overall effect on the environment to ensure that we don’t inadvertently cause harm, when we mean to help.
DHL international have an amazing website tool that allows users to calculate the “Carbon cost” of transporting a given weight and volume of goods between two cities. According to this calculator the Carbon equivalency of transporting 100L of water by air is 109.16 kgCO2e, compared to 6.31 kgCO2e to transport the same water by truck or 3.7 kgCO2e by rail. This means that transporting water by air is 17.3 times costlier to the environment than transporting the same water by road and almost 30 times costlier to the environment than transporting that same water by rail.
What Can You Do Then?
If you are travelling to Cape Town and are keen to offset your water usage in the city while visiting, we highly recommend making a donation to one of the many organizations that are assisting with the crisis. Water 4 Cape Town is an organization dedicated to just this and have a brilliant website where you can easily make a donation to the cause. Click http://water4capetown.org/product/5l-water-canister/ to visit their site now. This way you can make your contribution in a meaningful way without doing unnecessary harm to the environment.
Water on Board
If however you still feel that you would like to bring water with you to Cape Town aboard a FlySafair flight, then you are welcome to do so:
- 5L of water can be carried aboard per person, over and above the carry-on luggage restriction of 7kg.
- This water will need to be stowed beneath the seat in front of you, so this facility is not available to those seeking to sit in emergency exit or bulkhead rows.
- We recommend purchasing square 5l bottles which are easier to stow and less likely to roll around.
- Please preference sealed bottles as this will be preferred by Airport Security.
Please be aware that there are scammers who are sending out mass emails that may appear to have come from “Flysafair Airlines” for aspiring cabin attendants (countrywide).
The subject of the email they send out is titled: URGENT INVITATION FROM FlySafair Airlines – 2018 Cabin Crew Training
They claim to have received your application in July 2016, which they would like to invite you for a yearly training opportunity that would take place for a period of about 5 months, in which applicants are all given a unique training code that begins with #FSA
Applicants are further encouraged to resign from their current employment as this program may require full time and attendance. Candidates are further enticed to be given a salary of R 6,000.00 p/m- R 13,000.00 (when and if they become permanent) with other medical benefits included.
Applicants are also requested to secure accommodation by paying a once-off payment by the 10th January 2018, which payments can only be made through PEP Stores and ABSA cash send. Banking details are not provided due to experiences of fraudulent activities.
They utilised the physical address of South African Airways (SAA). Which they also provide their Fax number (011 978 2999) instead of their telephone landline number claiming that the HR department staff is still on holidays and will only be returning on the 15th January 2017.
Warning! Though this email may seem legit and realistic, please be advised that it is NOT from SAFAIR OPERATIONS/FLYSAFAIR. If you ever receive an email that you suspect is impersonating FlySafair/Safair Operations, you are advised to contact our HR department (011 928 0000-Switchboard).
What do you need to do in order to best defend yourself?
- One of the first signs of identifying job scams is when they mention anything that is to do with payment that need to be made at any point of the employment process.
- Verify if the job you applied/applying for is legit by either tracking the post down on the employers’ website and ensure communication made by the employer (i.e Email address) has the employer’s domain name.
Please be aware of such scammers!
27 NOVEMBER 2018
Johannesburg - Airlink and Safair, two independent South African aviation groups, will tomorrow (Tuesday 28 November 2017) apply to South Africa’s Competition Commission for approval to unite under the common umbrella of the Airlink group of companies.
The proposal sees the Airlink and low-cost FlySafair airlines and Safair’s other businesses, including humanitarian aid flights, continuing to operate separately under their unique brands.
The airlines will retain their respective products, aircraft fleets, management and leadership teams. Employees will be secure with no job losses because of the consolidation.
“Airlink’s acquisition of Safair, which is financially robust and profitable, makes good business sense. It presents opportunities to reduce our combined costs, position ourselves for growth while at the same time increasing connectivity and choice while making air travel accessible and affordable for our customers across Southern Africa,” explained Airlink CEO and Managing Director, Rodger Foster.
“Our combined networks will enable us to connect 37 destinations in nine Southern African & Indian Ocean countries and St. Helena. This will stimulate and enable trade, tourism, economic growth and social development in those markets we serve,” added Foster
“Coming under a single umbrella will create economies of scale that will enable both airlines to share costs, optimise assets and remove systems duplications. This will position the new Airlink Group for future growth,” said Elmar Conradie, who will remain as Safair CEO.
In addition, the proposed new ownership structure will see Airlink continue to meet - and in future exceed - South Africa’s Broad-based Black Economic Empowerment targets.
The Safair purchase will not affect Airlink’s existing SAA franchise partnership, which continues to deliver traffic and business to SAA and Airlink while their customers benefit from the value, convenience and connectivity the arrangement provides.
As part of its continued commitment to the aviation industry within South Africa, Safair shareholder ASL Aviation Holdings will become a minority shareholder of the Airlink Group of companies. ASL Aviation Holdings is a global aviation group with 6 European and 2 Asian airlines in addition to its South African interests.
More details will be provided when the Competition Commission has made its determination, which we anticipate will be during Q1 2018.
Airlink was established in 1992 and is the leading regional airline in Southern Africa. It has a route network of 37 destinations in nine countries and St. Helena island.
Safair Operations was established in 1965 and has been a leader in the provision of specialised aviation services for the past 52 years. In 2014 the company launched FlySafair, a low-cost carrier competing in South Africa’s domestic market.
Airlink: Karin Murray email@example.com +27 11 451 7335
Safair: Kirby Gordon firstname.lastname@example.org +27 11 928 0080
Durban – 02 November 2017
Getting around South Africa by plane just became a lot easier. Awarding-winning airline FlySafair and Zapper, the rewarding mobile payment company have joined forces to make booking flights as pleasant as possible.
Travellers can now use the Zapper app to pay for FlySafair tickets online, as well as at the airline’s web kiosk and sales desk at OR Tambo International Airport.
This time-saving and frictionless payment option eliminates the need for passengers to complete mandatory payment information fields. Customers simply select the option to pay with Zapper, scan a QR code on their computer screen with their smartphone and confirm the amount due. Fast, safe and hassle free.
Customers booking tickets via mobile devices enjoy the same ease and convenience. Zapper’s deep-linking technology allows them to tap the generated QR code to confirm payment.
In this way passengers experience simplified payment journeys, resulting in an enhanced FlySafair experience long before they even get on board.
“By introducing Zapper as an additional payment method, we provide our customers more options and greater flexibility. Zapper is a good fit in driving FlySafair’s strategy to become the most innovative airline in the country - driven by leading edge technology trends and seamless user behaviour,” said Eswee Vorster, FlySafair’s Head of IT & Innovation.
As the first air carrier to pilot Zapper payments within the global aviation industry, FlySafair has propelled customer service in air travel to the next level. Another achievement since being voted most on-time airline in the world by air travel intelligence specialist, OAG for the second year in a row.
With this successful entrance into the air travel market, Zapper has once again extended its footprint beyond the hospitality, retail, bills and donations sectors. The company is now one step closer to becoming the preferred payment and digital marketing solution for businesses and brands across all industries.
“As mobile drives the future of payments forward, Zapper continues to champion the cause by providing a rewarding payment option that enhances users’ lifestyles. Faster and more efficient checkouts when paying for flights is yet another way we bring additional convenience to peoples’ lives,” said Konrad Karczmarczyk, Regional Sales Manager for Zapper South Africa.
Zapper is a South African mobile payment and loyalty rewards application that allows users to make fast, easy and secure payments in a matter of seconds with their smartphone.
Through the power of QR code technology Zapper provides seamless all-in-one mobile payments, vouchering and loyalty services to a variety of businesses and brands from across the retail, hospitality, retail, bills, fuel and convenience and ecommerce sectors.
The Zapper application has been downloaded more than one million times since entering the marketplace. With more than 300 employees supporting its expansion, Zapper’s reach extends beyond South African borders, including the UK, USA and Europe; allowing for successful transacting across all major currencies.
FlySafair announced that it will be launching new routes between Durban’s King Shaka Airport and East London as well as Durban and Port Elizabeth. The first flights will depart on 27 November 2017 and tickets are already on sale through the airline’s website, www.flysafair.co.za.
The launch of these routes comes in the wake of a survey that FlySafair conducted amongst 29 000 unique respondents, to determine public appetite for a number of potential route options. The survey included the Durban-East London and Durban-Port Elizabeth options along with Nelspruit-Cape Town, Durban-George, Cape Town-Bloemfontein, Lanseria-Bloemfontein and Lanseria-Cape Town.
The winning route according to the survey, with an overwhelming majority of 54% of the votes, was Cape Town-Nelspruit. However, the airline chose to launch the routes that came in second and third place instead.
“Public appetite for a new route is naturally a massive consideration when launching new routes,” says Kirby Gordon, Head of Sales and Distribution at FlySafair. “But there are some other important factors that have to fall into place, including utilisation of aircraft and crew and slot compliance.”
Gordon explains that airlines look at three key factors when choosing to launch a new route.
Demand to Capacity Fit
FlySafair operates Boeing 737-400 and 737-800 aircraft which have either 165 or 189 seats. In order for a route to be economically viable, the airline needs to mostly fill its aircraft, most of the time. What this means is that there needs to be a minimum of about 140 people willing to fly on each flight offered. If there are less than that number of people, the route is better served by an airline that operates smaller aircraft.
The key to running a low-cost airline - as the name suggests - lies in keeping the costs low. One of the most critical factors in achieving this is to maximize the available flying hours of both the aircraft and the crew. As such it’s necessary to determine the right movement patterns that allow for maximum flying while ensuring that crew sleep in their own beds.
Take-off and Landing slots
OR Tambo International Airport processes up to 50 departures and landings every hour - that’s a movement every minute and 12 seconds. These slots are all scheduled very carefully and competition for the slots between airlines can be intense as everyone needs specific slots to match their utilisation patterns. Sometimes, there has to be a compromise somewhere along the line.
“Looking at all these factors, the Durban to East London and Durban to Port Elizabeth links are the ones that made the most business sense,” says Gordon. “The interest in the Cape Town-Nelspruit route is very encouraging and we’ll certainly keep looking into it too,” he adds.
Final results of the FlySafair Routes Survey are as follows:
That great holiday feeling is in the air again as SA starts gearing up for the Easter Weekend. But, while holidaymakers should be looking forward to hitting the road and spending some quality time with their families, thousands are scrambling to make alternate travel arrangements as the nationwide bus strike persists.
With scheduled bus trips across the country currently at a standstill, it’s no wonder that for many people travel is synonymous with stress. Planning to drive long distance in any kind of vehicle can drive you completely crazy.
But leaving home doesn’t have to make you feel like you’d rather jump in front of a bus than board one. In fact, you can literally watch all the problems that have been stressing you out get smaller…from 30 000 feet above the ground.
Whether you’re the designated driver or boarding a crowded bus there are at least five reasons why it’s so much better to fly.
1. Say goodbye to stress
Flying is more relaxing with the pilot driving. Forget about planning the route, departure time and toilet/rest breaks. No need to worry about packing snacks, water, an emergency triangle, and car and wheel jack. All you need to worry about when flying is what to read and which snacks you’d like brought to you.
This is how every holiday should start – care-free and stress-free.
2. Fewer safety concerns
For every person that prioritises safety on the road, there are probably a few hundred that haven’t.
Negligence and drunk driving played a major role in the 1 714 fatal car accidents reported over last holiday season. Fly and arrive safely – and you can even have a drink on the way!
3. There’s no traffic in the air
During holiday periods there are high volumes of cars passing through major toll roads on national roads. This could add unexpected travel time and stress to an already long journey.
If you’re taking your own car, driving will also add unnecessary wear and tear to your vehicle, which will probably sit in the sun, unused, for most of your holiday.
However, if you do need a car, be sure to fly with an airline that has partnered with a reliable and affordable car rental company that will ensure your experience remains a seamless one.
4. Start your holiday sooner
Typically, driving from Johannesburg to Durban takes five-and-a-half hours, and driving from Johannesburg to Cape Town a whopping 13 hours – and that’s with no rest stops, no traffic and no unforeseen circumstances, like bad weather.
Flying with an airline that has the best on-time performance of all carriers means your holiday starts sooner.
When you fly, you’ll arrive at Durban in just one-and-a-half hours or at Cape Town in two hours.
5. Flying is more affordable than you think
Flight prices have decreased significantly over the past few years. Today, you can find domestic flights for as little as R599 one way.
Don’t allow a long and stressful journey to be start of your well-deserved time away - make the obvious choice: book your flight tickets online.
There’s no doubt that South Africans are getting a better deal on air travel now than they have for years, something that was confirmed by Andrew Shelton, Managing Director of Cheapflights, in a recent interview.
Here are few tips directly from the people who know how to get your hands on the cheapest tickets.
“Before looking at specific dates, it’s essential to remember the three golden rules to getting a cheap flight,” says Kirby Gordon, Head of Sales and Distribution at FlySafair.
- Book as early as possible. There are cheap seats on every flight, but the early bird always gets the worm. Cheap seats for the December holidays start selling out as early as May.
- Travel light. With FlySafair, you can save by opting not to take checked-in luggage, so if you can get away with just your hand luggage, you’re bound to save.
- Be flexible on travel times and dates. Peak periods, like holidays or commuter flights, tend to sell out fast, but there’s often a great deal to be had during the week.
Best and worst day of the week
You’re bound to find great flight deals if you travel during the week. Tuesdays and Wednesdays are, on average, the cheapest days to fly. Mondays and Saturdays are not bad. But the most expensive flights are those on Fridays and Sundays.
February, the month of love, is usually the cheapest month to fly. Valentine’s Day, however, can get pricey, so rather chose the first or last week of the month to secure the best deals. Other less expensive travel months include May, June, August and November. It’ll come as no surprise that the most expensive times to travel are the high seasons around Christmas in December, followed by Easter in March or April, depending on when it falls in the year.
The Cheapest days
Holidays and long weekends aside, the cheapest day to fly is usually the third Tuesday of the month. This is particularly true in January and February.
Most expensive days
The most expensive days of the year to fly are those surrounding big holidays and long weekends, specifically at the end of the holidays and long weekends. Travellers tend to leave at different times for holiday breaks but they all come back at the same time, so you’re better off staying one day longer than you are leaving a day early.
At FlySafair, we’re all about cutting costs and passing on our savings to travellers. And when you’re informed, it’s possible to save even more.
Local carrier, FlySafair has been ranked the world’s most on-time airline for 2017 by air travel intelligence specialist, OAG.
The airline achieved an annual on time performance (OTP) of 95.94%. It was also one of just three airlines to receive a five-star rating. This is the first time that OAG has introduced star ratings based on carriers’ OTP performance.
OAG provides global flight information with the most extensive network of air travel data in the world. Its airline schedule database holds future and historical flight details for more than 900 airlines and over 4 000 airports.
Its On-time Performance Star Ratings is a global accreditation programme that recognises exceptional on-time performance across all airports and airlines regardless of size, geographic location or relative relation to their peers.
For an airline to achieve an OTP of 95.94% is very difficult, says Marketing Director for OAG, Caroline Mather. “It requires extremely smooth operations and exceptional focus from across the entire team.”
FlySafair CEO, Elmar Conradie, says the achievement speaks to the quality of South African aviation. “This shows that we are ready to compete with the best.”
The carrier has proved exceptionally consistent in its on-time performance since first arriving on the local scene. Conradie says this has been a priority from the start. “We recognised the need for the South African public to have a service provider that consistently delivers on time and so we set our targets even higher than those expected by local airport authorities.”
OTP has become an increasingly important measure of overall performance, says Mather. “It reflects the reliability and efficiency of the airline, and ultimately the reputation of the brand. An airline’s schedule is the measure of its promise to their customer.”
Conradie says he’s proud of what the team at FlySafair has been able to achieve. “This kind of result can’t be attained without absolutely everyone playing their part.”
22 February 2017 – Johannesburg. Times are tough and South Africans are starting to feel the pinch of the increasing cost of living. Gaining control of your household costs is key to getting through these tough times.
If there’s one business that understands the dynamics of controlling costs its low-cost airline FlySafair. CFO Pieter Richards has a few tips to share with South African Consumers on how to manage their household costs.
“There’s no doubt that keeping airfares low is a key factor in our business. In order to do this we have to be very careful about controlling our costs and we thought it might be helpful to share some tips with our customers,” says Richards.
You Can’t Save What You Can’t See
Ensure you have a clear view of exactly what all your costs are. This is a very basic principle, but it’s the most essential one when it comes to saving on costs. In business we have to rely on our budgeting processes and our finance teams to give us a clear overview of exactly where we’re spending money and what the reasons for that spending are. When we know things are tight on a financial level at home, it’s often tempting to just avoid the bank statement. We tend to look at the minus sign behind the total, cringe a little and move on. It’s essential though to take the time to go through every expense to figure out where your money is going – knowing what’s costing you a lot is the key to finding the places where you can cut on your costs.
Sometimes Spending More Actually Means Spending Less
Often when we start cutting costs we simply look to drive down the total bill for the month without considering the medium to long-term view. Take cleaning products for example; there may be a cheaper no-name brand on the shelf that will save you a few rand at the till, but how good is the product? How much of the product will you end up using and how long will it last? Sometimes the solution at hand may be more expensive but one branded bottle of cleaning solution might be equal to two bottles of no-name brand, and you’ll save by opting for the better quality.
Be Honest About What Is Critical
This is such a tough point. In business we are often faced with costs that support items which are not actually business critical, but just really nice to have. That fancy new office coffee machine would be amazing, but there’s actually nothing wrong with the one that we have now. The same applies when it comes to making tough choices about what’s critical in our households. For example, it may be nice to have a top of the range satellite TV package, but perhaps the slightly cheaper option will actually suit you just fine.
Remember To Shop Around
It’s essential to be aware of all the options that are available to you, and to test out new options that might save you money. To use a travel example, you might be in the habit of always going to one airline, or one hotel that you know well. But have you shopped around to see if there are equally good or better options out there that cost less? The same is true for things like insurance. It definitely pays to compare.
Without sounding like a prophet of doom, the chances are that things are probably going to get a little tougher for consumers before they get better again, so it’s essential that we do what we have to now to ensure that we can experience some financial freedom later.
FlySafair is a domestic low cost carrier operating in South Africa. Flights are available between OR Tambo, Lanseria, Cape Town, Port Elizabeth, George, East London and Durban from just R599. FlySafair has carried more than 2.5 million customers and boasts the best on-time performance record for all airlines in South Africa. In 2016 the airline won ACSA’s “Best Low Cost Carrier” award at every airport to which it operates.
24 January 2017 – Johannesburg. Low-cost carrier FlySafair today announced that it made a profit in 2016, the carrier’s second year of operations. This despite a tough trading environment, with low economic growth and an over-supply of seats on domestic routes.
Last year proved to be a tough year for local airlines, with SAA’s low-cost carrier, Mango, posting a loss of R39 million, while SAA secured an additional state loan guarantee of R5 billion. Comair, operators of low-cost carrier Kulula, bemoaned similarly poor results, reporting a 10% increase in passenger numbers but a 12% decline in profits after taxation.
“There’s no doubt that the market is heavily traded at the moment with an excess supply of seats on domestic routes,” says FlySafair CEO Elmar Conradie. “Fares are determined by a market and are very much at the mercy of the powers of supply and demand. If supply grows more than demand, prices will fall.”
Statistics published by Airports Company South Africa (ACSA) indicate that domestic passenger numbers grew by approximately 6% year-on-year in 2016, which is positive, but was unfortunately outstripped by the supply of seats, which is said to have grown by as much as 12%.
“Now, more than ever, it’s essential that carriers focus on keeping their cost per seat as low as possible,” says Conradie, when asked how FlySafair managed to achieve such an impressive result. “It’s essential that we drive efficiencies across all aspects of our business in order to remain competitive.”
FlySafair’s result is particularly impressive in the wake of the airline’s aggressive expansion in the past year. During 2016, it added three new aircraft to its operating fleet, bringing it to a total of nine aircraft. In August, the airline also launched new routes from Lanseria to Cape Town and George. The airline still managed to achieve a profit after these major growth investments.
There’s no doubt that this is a great time for the South African flying public. Airfares were said to have dropped by as much as 39% in 2015 on some routes FlySafair operates – a trend that continued through to 2016.
For airlines, it’s a tough time as carriers tussle it out in the marketplace to get bums on seats. “By the end of 2016, we’d flown more than 2.6 million passengers and maintained an on-time performance record of 95.8%, the best in South Africa,” says Conradie, commenting on why he believes customers choose his airline above others.
“There’s no doubt that price and great service play major roles, too,” he added. Due to its excellent service, the airline was awarded with six Feather Awards during ACSA’s annual excellence awards ceremony at the end of 2016. Each and every ACSA Airport it operates from honoured FlySafair with the annual Feather Award for Best Low Cost Carrier.
Looking into 2017, Conradie said that FlySafair was looking at a year of consolidation. “We’re looking at a few possible expansion plans, but the aim for this year is to slow the growth a little and work on making small differences that will improve our cost efficiencies in order to keep fares as low as possible.”
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FlySafair wins “Best Low Cost Carrier” Award from every ACSA airport it operates
FlySafair has best on-time performance of all airlines & tops 2015 global best
6 December 2016 – Johannesburg – FlySafair certainly ruffled some feathers last week when every ACSA airport it operates from honoured it with the annual Feather Award for Best Low Cost Carrier. Having operated for just over two years, the airline has most certainly taken the market by storm, offering great low fares and an excellent on-time performance record.
The Feather Awards is Airport Company South Africa’s (ACSA’s) annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines. Winning the coveted Best Low Cost Carrier award at every station operated is a new record for the awards series.
A major factor contributing to this success is FlySafair’s on-time performance record. ACSA measures every airline’s on-time performance, deeming a flight to be on time if it departs within 15 minutes of the scheduled departure time – a standard international measure implemented by airports around the world. All possible delays are factored into this calculation, including delays outside of the airline’s direct control, such as inclement weather.
FlySafair has an on-time performance record of 96,4% for the year. This is the leading on-time performance record among all airlines operating in South Africa and tops the world best for 2015, which was 92,86%, awarded to Japan Airlines.
“There’s no doubt that this success is a testament to the experienced team that is behind FlySafair,” says Kirby Gordon, Head of Sales & Distribution at FlySafair. “Few people realise that, while FlySafair has only been operating for two years, Safair has actually been in this game for over 51 years.”
“While these awards are certainly wonderful to receive, our focus going forward will be to ensure that we maintain and surpass these levels of excellence,” adds Gordon, who recognises that “complacency is our biggest potential threat”.
FlySafair’s partner, First Car Rental, and its ground handling company, Swissport, each received three Feather Awards. First Car was honoured with Feather Awards for Car Hire Service Provider at OR Tambo, Bloemfontein and Upington airports, and Swissport for Best Ground Handler at OR Tambo, King Shaka and East London.
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FlySafair reiterates that it would be willing to buy Mango Airlines for the right price after the SAA owned enterprise posted a financial loss
Johannesburg, 16 November 2016 – Low-cost carrier FlySafair has reiterated its offer to purchase Mango Airlines after the SAA owned carrier posted a net loss of R36.9 million for the year ended March 2016, despite indications that the airline enjoyed financial subsidisation from state-funded SAA.
This was despite the Airports Company of South Africa (ACSA) noting a trend towards an increase in domestic passenger traffic, which FlySafair has seen across its route network.
Elmar Conradie, CEO of FlySafair, said the carrier would buy Mango Airlines from the government at the right price. “Mango’s fleet and operating model is closer to FlySafair’s low-cost approach, and would be a more natural extension to FlySafair’s successful business model. Operating a larger fleet would afford us the opportunity to enjoy even larger economies of scale – and through this, sustain lower fares to the flying public.”
Mango’s loss comes even though it has been accused of allegedly engaging in predatory pricing as it sub-leases aircraft from its parent company, South African Airways (SAA), at discounted prices, allowing it to price flights at below operational costs. SAA is itself under serious financial pressure, after reporting a loss of R5.6 billion in two years and failing to secure another bailout from Treasury.
“FlySafair is well-positioned to meet the increasing demand in domestic travel that has been reported by ACSA,” says Kirby Gordon, Head of Sales and Distribution at FlySafair. “As it stands, we are achieving a pleasingly low operating cost per seat, which is allowing us to contest the market at the current low fares. These results indicate that Mango, despite alleged subsidisation, is not managing the same sort of efficiency. We see potential to make a difference in this regard, which is why we would be happy to purchase the airline at the right price”
Gordon added that this “would also take some financial burden off the government.”
“The issue of subsidisation is also contentious as Mango is mandated to contest the market on a fair competitive basis – hence the DA’s request for an inquisition.”
Since FlySafair launched operations two years ago, average fares on routes operated by FlySafair are up to 39% cheaper than they were five years ago, with fares starting from as low as R499. The airline has fast grown to account for 27% of the weekly seat capacity among the country’s three low cost carriers and currently operates the largest domestic route network among the three.
Having experienced volume-driven web failure themselves, local low-cost airline FlySafair offers a helping hand as the Gauteng Department of Education struggles with #admissions2017.
The Gauteng Department of Education had to suspend new online scholar registrations for the 2017 intake again yesterday, after their website crashed under the weight of unprecedented traffic load.
Parents took to Twitter to express their increasing frustration as they struggled to complete registrations. MEC for Education in Gauteng, Panyaza Lesufi announced a further delay, giving the department a new deadline of Friday to have the system up and running.
Offer to help
Low-cost airline FlySafair have raised a hand in support, offering to assist the department with insights they have relating to this challenge. This morning FlySafair sent a letter to the Gauteng MEC of Education extending an offer of any advice that they can provide.
“As a company, we are passionate about the need for education in this country, and our IT teams are more than happy to make time available to consult with you if it would be helpful,” the letter read.
“We’ve been there,” says FlySafair
In August 2015, FlySafair held a sale where they offered up to 30 000 flights for just R1 including airport taxes. “The response was overwhelming,” says Kirby Gordon, vice president of sales and distribution at FlySafair, and despite our best planning efforts, our site was unable to cope with the influx of traffic.
” The airline managed to resurrect their site and extended what was supposed to be a one-day only sale, to a second day in order to ensure that the tickets were sold.
“The experience taught us a lot,” adds Gordon, who confirmed that the airline has since been investing in their website to prevent the same occurrence with future sales. “We want to be prepared for another big sale,” he said, hinting that they may need to sell tickets for R2 this year to cope with 2016 consumer inflation.
What can the department do?
According to FlySafair, there are two quick strategies that the department is probably exploring to cope with the traffic.
Gordon explains that even if the traffic loads don’t completely crash the site, the number of requests to link people’s home addresses to local schools could be overwhelming the servers resulting in the odd matches that parents are complaining about on social media.
- Take it to cloud
FlySafair says that one way to scale the service more effectively would be to move the service off of a local server-based infrastructure onto a cloud-based platform. If the present system relies on a specific server stack, the amount of processing capacity available to the website will be finite in terms of what those servers can handle. A cloud-based solution will better spread this processing load across any number of servers worldwide, which could help the department greatly.
- Create a waiting room
“The other thing that can be done is to limit the number of people using the service at any one time” says Gordon. The best way to do this is to create a “waiting room”. He explains that this is the sort of thing we’ve seen ticketing websites use in the past for big concert ticket sell-outs. Essentially, the department would create a “holding pen” that would then feed traffic through to the website at a pace that it can handle.
Many people dream of becoming a pilot, jetting all over the world in the pilot’s seat, but not many know how to accomplish this dream. Given the responsibility of safely flying thousands of passengers every week, the process of becoming a pilot is both rigorous and technical, but the reward of achieving your dream makes it all worth it.
A solid base of theory and practice
To become a pilot for an airline like FlySafair, you need to first complete a private pilot licence (PPL) before getting a commercial pilot’s licence (CPL) combined with an Instrument Rating and then go on to get an Airline Transport Pilot Licence (ATP). The CPL qualifies you as a professional pilot ready to transport passengers or cargo in return for payment, or to co-pilot a bigger aircraft. The ATP allows you to captain larger passenger aircraft.
In order to undertake commercial pilot training, you’ll need to meet the following requirements:
- Hold a valid private pilot licence (PPL) and night rating.
- Be 18 years of age or older.
- Hold a Class I medical certificate which will show that you are mentally and physically fit to fly
- Pass the general radio licence exam.
- Have a minimum of 200 flying hours, of which 40 hours must be instrument flight training (so that you can fly an aircraft with your instruments alone); 20 hours may be done on an approved flight simulator; a minimum of 100 hours as pilot in command is required, of which at least 50 hours must be cross-country flight time.
- Successfully pass eight online examinations at the Civil Aviation Authority (CAA) (pass mark 75%). These examinations include flight planning, navigation, meteorology and air law.
- Complete a CPL general flight test in an advanced type aircraft with a Grade I designated flight examiner. The instrument flight test is usually combined with the CPL flight test in one flight.
Once you have accumulated all the required flying hours in your logbook, completed your instrument rating and passed all examinations and tests, your training documentation will be checked and sent to the CAA. A fee must be paid for issuing your CPL Licence and finally have your PPL upgraded to a CPL.
Funding and timing
Most pilots in South Africa self-fund their training, and it is extremely pricey– costing around a million rand to reach the CPL level. Given this, very few people can afford to complete their qualification and required hours in one full-time slot. In theory, if you had the funding upfront and pass everything first time with – ahem – flying colours, you could arguably finish in around ten months. But Johan Schoeman, FlySafair’s Manager of Flight Safety, cautions that realistically you can expect training to that level to take you at least a year, while many people take several years to complete CPL. One funding alternative is to do your pilot’s training with a national air force, like the South African Air Force, before going on to commercial piloting. There will likely be a work-back period or similar ongoing commitments to honour if you go this route.
Taking it to the next level
To upgrade your qualifications to an ATP, you need to be at least 21 years old and have accumulated a further 1500 hours flight experience. The flight hours must include at least 250 hours as Pilot-in-Command (PIC), 200 hours cross-country PIC, 75 hours of Instrument Flying PIC, and 100 night hours PIC.
FlySafair generally only recruits pilots with an ATP licence. Aircraft type-specific training – which at FlySafair includes Boeing 737-400 and 737-800 training – will be given by the airline if your job application is successful.
A shortage of pilots
Given the large time and money commitment outlined above, South Africa is facing a shortage of qualified and experienced pilots. This situation has worsened because of the increased global competition for pilots, leading to an industry-specific “brain drain”. The silver-lining of this fact though is that if you do make it through the various qualifications, your services will be in high demand, and you will be able to look for employment in this exciting field locally or abroad.
Passion or bust
With such huge barriers to entry in the field, it is not surprising that the profession is filled with people who have a deep passion for flying. “It’s one of those industries, that if you are not passionate, the obstacles in your path will cure you of your ambition,” Schoeman says.
He continues: “And it’s all worth it in the end. As a pilot, you never stop learning, and no matter what is going on in your life – stress, family issues, and what not – when your wheels leave the tarmac, you leave all of that behind for the freedom of the sky. It’s a great feeling.”
Pure-play retail will be a thing of the past as the omni-channel approach becomes the new business strategy of 2016. So, what is it and how can companies do it right?
Omni-channel is about providing access to services and products in a variety of contexts: online, in stores, on mobile devices or via third parties. According to NYU professor, Scott Galloways’ Four Horsemen of the digital economy, pure-play trade, which has been embodied by the likes of Amazon – offering only a digital retail platform – is falling away. Amazon has already announced opening its first brick-and-mortar book store. The opposite move is also true, where locally, the likes of Woolworths, Pick n Pay, Makro and other traditional brick-and-mortar stores are offering online shopping alternatives.
The idea is to open as many doors between a company and the end client as possible, not just to facilitate sales, but to facilitate the end-to-end customer experience.
I believe the airline industry is ahead of the curve when it comes to managing a multitude of consumer engagement platforms. At FlySafair you can buy tickets on various offline and online channels, and through third parties. You can also follow up and ask for help through all of those channels as well as email and social media.
So what advice does FlySafair offer to other players looking to get it right?
- Maintain a single view of your customer
Just because you’re an omni-channel business, doesn’t mean you shouldn’t maintain a single point of view of all your customers, whether they’re reaching out to you on Facebook, or speaking to a check-in agent at the airport. A strong IT infrastructure providing a central view of your customer is core to linking all the environments. The right platforms, coupled with big data analytics will provide valuable customer insights.
- It’s not just about sales
Absolutely essential is to move away from the view that this model is just about having a variety of sales and marketing channels. Yes, this is core of the omni-channel offering, but it’s also about opening all doors for customers to reach out to you before, during and after a purchase takes place.
Even if you aren’t selling anything online, your website is still a vital channel as a repository of information that can lead to a sale, or a place for customer feedback. Businesses also need to understand how people want to engage and what the expectations are related to a given channel. If a customer emails a question, how long do they expect to wait for an answer? Does that expectation change if they SMS? These are all things that need to be built into your channel architecture.
Additionally, a customer’s journey needs be completely channel agnostic. The key is to recognise your customer behind whatever door they open, picking up the conversation where you left off without hesitation.
- Sales and distribution Strategies
Once you have determined the channels of engagement it’s time to reach out to potential customers. There’s no point in just throwing yourself at all of them at once. Carefully consider the nature of the channel and the customer using it. Here are some pointers:
Pick your cheapest route to market and make that your primary sales channel. The cheapest way for us to sell a ticket is via our own website. The overheads on a website are far less than involving a third-party sales agent or a physical space. So, we ensure that the customer can find the best deal via our website, also accessible via mobile. Similarly, a restaurant may choose their front of house as the primary channel and while takeaway deliveries are offered, they come at a delivery premium.
Segment your target market. Then open channels first for the biggest and most lucrative segment. An online store selling luxury homeware may start with a primary retail target market of new homeowners through a website. In time, it may open itself up to another channel via wedding registries, and then incorporate a pop-up showroom. The key is to decide which channel is most essential to establish first, bed that down and then diversify.
- Picking the right third-parties
Understand who adds value where. Make sure that it is charged for appropriately. Online travel comparison websites, for example, offer the end user a single environment with a smorgasbord of airlines, prices and times. It’s a great service, but with it comes a third party and someone that needs to make a buck in the process. Often, these parties pressure airlines to pay a commission out of their fares so that the fare displayed on the website matches that on the airline’s website, meaning the airline loses money on sales. In FlySafair’s world there is no fat built into our fares, so this is not the way to go. The entity which adds the value should be the one charging for it – consumers respect this transparency and it makes better business sense for that channel.
- Marketing messages on the channels
When it comes to marketing, each channel requires a tailored strategy. Corporate travellers tend to require last-minute bookings and flexibility to change their trips. So we market these benefits to that segment through a channel like corporate self-booking tools. However, there’s no need to push this message at a Pick n Pay store where the customer is a long-lead leisure traveller. This just adds unnecessary costs.
Put most of your budget behind your main medium. For FlySafair, it makes sense that we would put our primary effort behind bringing customers to our own website. When it comes to marketing channels like our online travel agency partners or retail partners, we conduct shared marketing activities because the benefit is shared.
So, pick your channels wisely and embrace the omni-channel revolution.
Written by: Kirby Gordon
Vice President of Sales and Distribution at FlySafair