Terms & Conditions of Booking & Carriage

These are important terms and conditions relating to the purchase of tickets. This covers all the rules around things like refunds, missed flights, Identification requirements and other important considerations around your purchase and flight. It's very important that you are familiar with these terms and conditions which are automatically accepted when you proceed with a flight reservation.

Should any clarity be required on the details in our Terms & Conditions, such clarity can be sought before departure through our call centre on 087 357 0030 between 07:00 and 19:00, 7 days a week.

Promotion Of Access To Information (PAIA) Manual

Manual prepared in accordance with section 51 of the Promotion of Access to Information Act no 2 of 2000 (“the act”) for Safair Operations (Proprietary) Limited (“Safair”) registration number: 2007/032915/07.

Website Privacy Policy

This policy protects your privacy in terms of the information that you give us when making a travel booking and while using our website.

Terms of Website Use

We sell goods online, so this policy outlines the terms and conditions relevant to using our website.

Promotion & Sales Terms & Conditions

From time to time we run great promotions and competitions. All conditions relating to our promotions and advertising, in general, are hosted here for you to consider.

External Privacy Policy

This Policy applies to our contractors, consultants, customers, service providers and suppliers and to prospective service providers and suppliers responding to bids and requests for proposals, as well as any other party who are our agents or working on our behalf or in our name, whether it be through the outsourcing of services, processes or any business activity.

Data Subject Access Request Policy

This document sets out our policy for responding to data subject access requests under the
applicable data protection legislation.