Need help or want to get in touch
Whether you have a question about a flight, need to make or change a booking, or anything else, get in touch with one of friendly customer service agents.
The call centre is currently closed, please send us an email, and we will get back to you as soon as we can. Alternatively, search our help library to get answers to commonly asked questions.
Our Online Self Service
With our powerful booking management portal you can change or cancel your booking, add extras, and so much more!
Change Your Flights
- Go to Manage My Booking
- Fill in your Booking Reference and Last Name.
- Click/Tap "Continue"
- Click/Tap "Change Flight"
- Follow the easy steps to change your flights.
Cancel Your Booking
- Go to Manage My Booking
- Fill in your Booking Reference and Last Name.
- Click/Tap "Continue".
- Click/Tap "Cancel Booking".
- Follow the easy steps to cancel your booking.
Find Your Booking Confirmation
You do not need a copy of your booking confirmation to fly. All we need is your name and your ID to check you in.
The quickest way to find your confirmation is to check your email inbox for an email from noreply@flysafair.co.za, or if selected, you would have received an SMS from us with your booking reference number.
Get Answers Fast
We've created a help library to help our customers get answers to commonly asked questions.
Here are a few key links to topics of common questions:
- What need and need to know before your flight
- Forms of Identification needed for travel
- General information about making changes
- Policies and procedures concerning the Coronavirus
- Your Safety When Flying
- What to Expect at the Airport
- Luggage Policy
- Cancellations & Refunds
- Online Check-In
- Children & Infants
Connect with us on Social Media
Chat with a customer service agent on our various social media channels from 7am to 7pm, 7 days a week. Don't forget to like or follow us to get the latest deals and updates.
Use WhatsApp or add 087 357 0030 to your contacts to chat with us.
Visit a ticket sales desk
Find one of our ticket sales desks in:
- Johannesburg
- O.R. Tambo International Airport
- Lanseria International Airport
- Cape Town
- Cape Town International Airport
- Durban
- King Shaka International Airport
- Mauritius
- Sir Seewoosagur Ramgoolam International Airport - Opens 8 March 2022
- Gqeberha (Port Elizabeth)
- Chief Dawid Stuurman International Airport
- Bloemfontein
- Bram Fischer International Airport
- East London
- East London Airport
- George
- George Airport
Get in touch with a super service agent
Our customer care is open from 7am to 7pm, 7 days a week.
Drop us an Email
Complete the form below to send us an email.