Need help or want to get in touch

Whether you have a question about a flight, need to make or change a booking, or anything else, get in touch with one of friendly customer service agents.

 

The call centre is currently closed, please send us an email, and we will get back to you as soon as we can. Alternatively, search our help library to get answers to commonly asked questions.

The Mauritian government closed its borders to South Africa. Find out more information & how it affects you.

Our Online Self Service

With our powerful booking management portal you can change or cancel your booking, add extras, and so much more!

Change Your Flights

  1. Go to Manage My Booking
  2. Fill in your Booking Reference and Last Name.
  3. Click/Tap "Continue"
  4. Click/Tap "Change Flight"
  5. Follow the easy steps to change your flights.

Cancel Your Booking

  1. Go to Manage My Booking
  2. Fill in your Booking Reference and Last Name.
  3. Click/Tap "Continue".
  4. Click/Tap "Cancel Booking".
  5. Follow the easy steps to cancel your booking.

Find Your Booking Confirmation

You do not need a copy of your booking confirmation to fly. All we need is your name and your ID to check you in.

The quickest way to find your confirmation is to check your email inbox for an email from noreply@flysafair.co.za, or if selected, you would have received an SMS from us with your booking reference number.

Get in touch with a super service agent

Our customer care is open from 7am to 7pm, 7 days a week.

Connect with us on Social Media

Chat with a customer service agent on our various social media channels from 7am to 7pm, 7 days a week. Don't forget to like or follow us to get the latest deals and updates.

Use WhatsApp or add 087 357 0030 to your contacts to chat with us.

Visit a ticket sales desk

Find one of our ticket sales desks in:

  • Johannesburg
    • O.R. Tambo International Airport
    • Lanseria International Airport
  • Cape Town
    • Cape Town International Airport
  • Durban
    • King Shaka International Airport
  • Gqeberha (Port Elizabeth)
    • Chief Dawid Stuurman International Airport
  • Bloemfontein
    • Bram Fischer International Airport
  • East London
    • East London Airport
  • George
    • George Airport