Need help or want to get in touch
Whether you have a question about a flight, need to make or change a booking, or anything else, get in touch with one of friendly customer service agents.
The call centre is currently closed, please send us an email, and we will get back to you as soon as we can. Alternatively, search our help library to get answers to commonly asked questions.
On 27 June 2021, President Rhamaposa announced that the country would be returning to an Adjusted Level 4 state.
Changes implemented by The President have had an impact on domestic travel within South Africa and our operations. As such, FlySafair would like to announce the following: Read More
- Flight operations will continue, but some schedule adjustments will be required. Customers with existing bookings, please look out for communications around possible flight changes.
- We will communicate via SMS and email using the mobile numbers and email addresses provided at the time of booking.
- Customers with the closest departures will be contacted first, and we will then work forward through bookings to inform customers of any changes.
- We expect very high contact volumes following these announcements, and so we ask customers to be patient with us as we deal with all bookings.
- Given that leisure travel into and out of Gauteng is no longer permitted, we have made the following adjustments to our terms and conditions to accommodate customers:
- Penalty-free changes are permitted on all ticket types. This means that you can change your flight to a confirmed future date without paying any penalty fees. Please note, if the new flights you want cost more than your existing flights, a fare difference will apply.
- Full Refund to Wallet. All our flights are refundable to your FlySafair wallet, but some of the fare types carry a penalty fee. This fee is being temporarily suspended, which means customers can get full credits for their flights which are valid for the next 12 months.
- Travel Permits into and out of Gauteng are required for business or other reasons as permitted. We have developed a tool to generate a travel permit for you, go to https://flyfa.me/travelpermit to generate them as needed.
Safety Precautions
Travel Permit
Flight Changes
Cancel Flights
Get Answers Fast
We've created a help library to help our customers get answers to commonly asked questions.
Here are a few key links to topics of common questions:
- What need and need to know before your flight
- Forms of Identification needed for travel
- General information about making changes
- Policies and procedures concerning the Coronavirus
- Your Safety When Flying
- What to Expect at the Airport
- Luggage Policy
- Cancellations & Refunds
- Online Check-In
- Children & Infants
Get in touch with a super service agent
Our customer care is open from 7am to 7pm, 7 days a week.
Connect with us on Social Media
Chat with a customer service agent on our various social media channels from 7am to 7pm, 7 days a week. Don't forget to like or follow us to get the latest deals and updates.
Use WhatsApp or add 076 958 5303 to your contacts to chat with us.
Visit a ticket sales desk
Find one of our ticket sales desks at any of the following airports:
- O.R. Tambo International Airport
- Lanseria International Airport
- Cape Town International Airport
- King Shaka International Airport
- Port Elizabeth International Airport
- East London Airport
- George Airport