Need help or want to get in touch
Whether you have a question about a flight, need to make or change a booking, or anything else, get in touch with one of friendly customer service agents.
Our Contact Center is currently Closed. We'll be back 17 April 2020. But we have developed a self-help line with several options available which we hope will give customers the answers they are seeking. Alternatively, we’ve loaded alot of information onto the help section and have created several instructional videos on our YouTube channel. We've also got interactive bots setup on Messenger and Whatsapp.
For more information about our policies and procedures concerning the Coronavirus visit our COVID-19 Help Centre or for more information, visit the Coronavirus and Air Travel page.
The call centre is currently closed, please send us an email, and we will get back to you as soon as we can. Alternatively, search our help library to get answers to commonly asked questions.
Get Answers Fast
We've created a help library to help our customers get answers to commonly asked questions.
Here are a few key links to topics of common questions:
- Changes and Cancellations in Light of COVID-19
- Your Safety When Flying
- Changing Things on Existing Bookings
- Booking Flights
- Cancellations & Refunds
- Children & Infants
- Check-in (online and at airport)
- Luggage: Luggage Allowances on your Booking
- Luggage: What can be taken on board
- Flight Schedule Changes
- Special Needs Passengers
- ID Documents
- Optional Extras
- Missed flights and late check-in
- Flight Prices
- Promotions and Sales
- On Board Your Flight
- Group Travel Bookings
- Lost Property
- The Airport and Flying Process
Get in touch with a super service agent
Our customer care is open from 7am to 7pm, 7 days a week.
Use WhatsApp or add 076 958 5303 to your contacts to chat with us.
Connect with us on Social Media
Chat with a customer service agent on our various social media channels from 7am to 7pm, 7 days a week. Don't forget to like or follow us to get the latest deals and updates.
Visit a ticket sales desk
Find one of our ticket sales desks at any of the following airports:
- O.R. Tambo International Airport
- Lanseria International Airport
- Cape Town International Airport
- King Shaka International Airport
- Port Elizabeth International Airport
- East London Airport
- George Airport