Awards & Recognition
Since our launch in October 2014, we are proud to have been awarded many accolades. We could not have achieved this without the hard work and dedication of our staff and the support of our customers.
2020 Awards
TripAdvisor Travellers' Choice Award
These awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.
Category Won:
- Best Airline in Africa and the Indian Ocean
2019 Awards
South African Civil Aviation Excellence Awards
December 2019
These awards highlight excellence among individuals, companies and many others involved in the aviation industry and are assessed by an independent panel of expert judges. The awards are issued across various categories, including Aviation Safety, Aviation Security, Aviation Innovation, Aviation Transformation and an Airport Achievement Award.
Categories Won:
- Aviation Company of the Year Award
- Aircraft Operator of the Year Award
- Aviation Customer Services
- Aviation Security
- Aviation Maintenance Organisation
- Aviation Professional Award: Elmar Conradie
ACSA Feather Awards
December 2019
The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.
Categories Won:
- Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
- Feather Award for Best Low-Cost Carrier: Cape Town International Airport
- Feather Award for Best Low-Cost Carrier: King Shaka International Airport
- Feather Award for Best Low-Cost Carrier: George Airport
- Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport
- Feather Award for Best Low-Cost Carrier: East London Airport
TripAdvisor Travellers' Choice Award
April 2019
These awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.
Category Won:
- Best Airline in Africa and the Indian Ocean
2018 Awards
South African Civil Aviation Excellence Awards
December 2018
These awards highlight excellence among individuals, companies and many others involved in the aviation industry and are assessed by an independent panel of expert judges. The awards are issued across various categories, including Aviation Safety, Aviation Security, Aviation Innovation, Aviation Transformation and an Airport Achievement Award.
Categories Won:
- Aircraft Operator of the Year Award
ACSA Feather Awards
December 2018
The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.
Categories Won:
- Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
- Feather Award for Best Low-Cost Carrier: Cape Town International Airport
- Feather Award for Best Low-Cost Carrier: King Shaka International Airport
- Feather Award for Best Low-Cost Carrier: George Airport
- Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport
Ask Afrika Orange Index
October 2018
The Index is the country’s broadest service benchmark and, with an 18-year history, is a reliable yardstick for service measurement in South Africa.
Category Won:
- Airline Category - Best Customer Service
TripAdvisor Travellers' Choice Award
April 2018
These awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.
Category Won:
- Best Airline in Africa and the Indian Ocean
2017 Awards
ACSA Feather Awards
December 2017
The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.
Categories Won:
- Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
- Feather Award for Best Low-Cost Carrier: Cape Town International Airport
- Feather Award for Best Low-Cost Carrier: King Shaka International Airport
- Feather Award for Best Low-Cost Carrier: George Airport
- Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport
OAG Punctuality League
October 2017
Air travel intelligence specialist, OAG, measures airline punctuality. The airline achieved an annual on time performance (OTP) of 94.9%.
Categories Won:
- Most-on time airline in the world
OAG Punctuality League
April 2017
Air travel intelligence specialist, OAG, measures airline punctuality. The airline achieved an annual on time performance (OTP) of 95.94%. It was also one of just three airlines to receive a five-star rating.
Categories Won:
- Most-on time airline in the world
2016 Awards
ACSA Feather Awards
December 2016
The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.
Categories Won:
- Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
- Feather Award for Best Low-Cost Carrier: Cape Town International Airport
- Feather Award for Best Low-Cost Carrier: King Shaka International Airport
- Feather Award for Best Low-Cost Carrier: George Airport
- Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport
- East London: Airports Manager Award
2015 Awards
ACSA Feather Awards
December 2015
The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.
Categories Won:
- Feather Award for Best Low-Cost Carrier: OR Tambo International Airport