Awards & Recognition

Since our launch in October 2014, we are proud to have been awarded many accolades. We could not have achieved this without the hard work and dedication of our staff and the support of our customers.

2020 Awards

TripAdvisor Travellers' Choice Award

These awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.

Category Won:

  • Best Airline in Africa and the Indian Ocean

2019 Awards

South African Civil Aviation Excellence Awards

December 2019

These awards highlight excellence among individuals, companies and many others involved in the aviation industry and are assessed by an independent panel of expert judges. The awards are issued across various categories, including Aviation Safety, Aviation Security, Aviation Innovation, Aviation Transformation and an Airport Achievement Award.

Categories Won:

  • Aviation Company of the Year Award
  • Aircraft Operator of the Year Award
  • Aviation Customer Services
  • Aviation Security
  • Aviation Maintenance Organisation
  • Aviation Professional Award: Elmar Conradie

ACSA Feather Awards

December 2019

The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.

Categories Won:

  • Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
  • Feather Award for Best Low-Cost Carrier: Cape Town International Airport
  • Feather Award for Best Low-Cost Carrier: King Shaka International Airport
  • Feather Award for Best Low-Cost Carrier: George Airport
  • Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport
  • Feather Award for Best Low-Cost Carrier: East London Airport

TripAdvisor Travellers' Choice Award

April 2019

These awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.

Category Won:

  • Best Airline in Africa and the Indian Ocean

2018 Awards

South African Civil Aviation Excellence Awards

December 2018

These awards highlight excellence among individuals, companies and many others involved in the aviation industry and are assessed by an independent panel of expert judges. The awards are issued across various categories, including Aviation Safety, Aviation Security, Aviation Innovation, Aviation Transformation and an Airport Achievement Award.

Categories Won:

  • Aircraft Operator of the Year Award

ACSA Feather Awards

December 2018

The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.

Categories Won:

  • Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
  • Feather Award for Best Low-Cost Carrier: Cape Town International Airport
  • Feather Award for Best Low-Cost Carrier: King Shaka International Airport
  • Feather Award for Best Low-Cost Carrier: George Airport
  • Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport

Ask Afrika Orange Index

October 2018

The Index is the country’s broadest service benchmark and, with an 18-year history, is a reliable yardstick for service measurement in South Africa.

Category Won:

  • Airline Category - Best Customer Service

TripAdvisor Travellers' Choice Award

April 2018

These awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.

Category Won:

  • Best Airline in Africa and the Indian Ocean

2017 Awards

ACSA Feather Awards

December 2017

The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.

Categories Won:

  • Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
  • Feather Award for Best Low-Cost Carrier: Cape Town International Airport
  • Feather Award for Best Low-Cost Carrier: King Shaka International Airport
  • Feather Award for Best Low-Cost Carrier: George Airport
  • Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport

OAG Punctuality League

October 2017

Air travel intelligence specialist, OAG, measures airline punctuality. The airline achieved an annual on time performance (OTP) of 94.9%.

Categories Won:

  • Most-on time airline in the world

OAG Punctuality League

April 2017

Air travel intelligence specialist, OAG, measures airline punctuality. The airline achieved an annual on time performance (OTP) of 95.94%. It was also one of just three airlines to receive a five-star rating.

Categories Won:

  • Most-on time airline in the world

2016 Awards

ACSA Feather Awards

December 2016

The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.

Categories Won:

  • Feather Award for Best Low-Cost Carrier: OR Tambo International Airport
  • Feather Award for Best Low-Cost Carrier: Cape Town International Airport
  • Feather Award for Best Low-Cost Carrier: King Shaka International Airport
  • Feather Award for Best Low-Cost Carrier: George Airport
  • Feather Award for Best Low-Cost Carrier: Port Elizabeth Airport
  • East London: Airports Manager Award

2015 Awards

ACSA Feather Awards

December 2015

The Feather Awards are ACSA’s annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines.

Categories Won:

  • Feather Award for Best Low-Cost Carrier: OR Tambo International Airport