FlySafair wins “Best Low Cost Carrier” Award from every ACSA airport it operates
FlySafair has best on-time performance of all airlines & tops 2015 global best
6 December 2016 – Johannesburg – FlySafair certainly ruffled some feathers last week when every ACSA airport it operates from honoured it with the annual Feather Award for Best Low Cost Carrier. Having operated for just over two years, the airline has most certainly taken the market by storm, offering great low fares and an excellent on-time performance record.
The Feather Awards is Airport Company South Africa’s (ACSA’s) annual excellence awards ceremony. The awards are judged at each airport on an individual basis, based on a range of criteria surrounding the level of customer experience offered by the airlines. Winning the coveted Best Low Cost Carrier award at every station operated is a new record for the awards series.
A major factor contributing to this success is FlySafair’s on-time performance record. ACSA measures every airline’s on-time performance, deeming a flight to be on time if it departs within 15 minutes of the scheduled departure time – a standard international measure implemented by airports around the world. All possible delays are factored into this calculation, including delays outside of the airline’s direct control, such as inclement weather.
FlySafair has an on-time performance record of 96,4% for the year. This is the leading on-time performance record among all airlines operating in South Africa and tops the world best for 2015, which was 92,86%, awarded to Japan Airlines.
“There’s no doubt that this success is a testament to the experienced team that is behind FlySafair,” says Kirby Gordon, Head of Sales & Distribution at FlySafair. “Few people realise that, while FlySafair has only been operating for two years, Safair has actually been in this game for over 51 years.”
“While these awards are certainly wonderful to receive, our focus going forward will be to ensure that we maintain and surpass these levels of excellence,” adds Gordon, who recognises that “complacency is our biggest potential threat”.
FlySafair’s partner, First Car Rental, and its ground handling company, Swissport, each received three Feather Awards. First Car was honoured with Feather Awards for Car Hire Service Provider at OR Tambo, Bloemfontein and Upington airports, and Swissport for Best Ground Handler at OR Tambo, King Shaka and East London.
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